Return and Refund Policy
Thank you for shopping at E-Bacteriostatic Water Suppliers. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return a product or seek a refund. Please read our return and refund policy carefully to understand the process and any applicable terms and conditions.
1. Returns Eligibility:
1.1. Unopened Products: We accept returns for unopened products within 30 days of the original purchase date. The product must be in its original packaging, unused, and in a resalable condition.
1.2. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within 48 hours of receiving the order. We will work with you to resolve the issue promptly.
2. Non-Returnable Items:
2.1. Opened Products: Due to safety and hygiene reasons, we cannot accept returns on opened products unless they are damaged or defective.
2.2. Expired Products: We cannot accept returns on products that have passed their expiration date.
3. Return Process:
3.1. Contact Customer Support: To initiate a return, please contact our customer support team by email or phone. Provide them with your order details and the reason for the return.
3.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RA number) and instructions on how to proceed.
3.3. Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Affix the RA number clearly on the outside of the package. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
3.4. Return Confirmation: Once we receive the returned item and verify its condition, we will issue a refund or store credit, depending on your preference and the eligibility of the return. Please allow 5-7 business days for the refund to be processed and reflected in your original payment method.
4. Refund Policy:
4.1. Refund Methods: Refunds will be issued in the original form of payment used during the purchase. If the original payment method is unavailable, we may offer a store credit as an alternative.
4.2. Non-Refundable Fees: Please note that any shipping fees, taxes, or additional charges incurred during the purchase are non-refundable.
4.3. Partial Refunds: If only a portion of the order is returned, the refund amount will be adjusted accordingly, excluding any non-refundable fees.
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
6. Customer Support:
If you have any questions or need assistance with returns, refunds, or any other inquiries, please contact our customer support team via email. We are here to help and ensure your satisfaction.
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Last updated: 7/13/2023
Thank you for choosing E-Bacteriostatic Water Suppliers!